RetailTrack Specialized Shopping Center Programs

RetailTrack has been providing specialized mystery shopping programs for shopping centers for over fifteen years.  Here are just some of the things that make our mall mystery shopping programs unique:

1.  Exclusively Designed for Shopping Centers
When RetailTrack mystery shops your mall, your tenants are divided into four broad categories:  General Retail, Food, Service, Specialty.  Different forms are used to reflect the different nature of the tenants, and the different expectations of the customers.  These mystery shopping forms have been tested extensively, and weighted so that similar scores between categories reflect similar customer experiences.  RetailTrack understands the dynamics of shopping centers, and how important it is that your retailers are able to get the most out of the information.

2.  Top scoring stores are rewarded
Every store in your shopping center which receives a 100% mystery shopping score receives a RetailTrack Certificate of Achievement suitable for framing.

3.  Scores compared to national averages
RetailTrack maintains the National Customer Service Performance Index.  Your tenants will be able to see how their stores are performing relative to stores in their category nationally.

4.  Professional Results Analysis
An analysis of the results of your Mystery Shopping program is provided by retail experts.

5.  Integrated Program Development
Looking to integrate a Mystery Shopping program into a tenant promotion, or a targeted rewards program?  At no extra cost, RetailTrack will work with you to help develop a successful integrated program.

To find out about setting up a mystery shopping program for your shopping center, email us at info@retailtrack.com, or call us at (800) 576-6860.