Customer Service Performance Index

The RetailTrack Customer Service Performance Index is a continuous customer service benchmark based on a compilation of thousands of Mystery Shops conducted each year. Our clients use it to monitor performance relative to their category, so they can ensure that their performance is always superior to their competitors. To find out more about RetailTrack's Mystery Shopping Services, or the RetailTrack Customer Service Performance Index, contact us at info@retailtrack.com.

RetailTrack Customer Service Performance Index

Retail Category Averages as of February 1, 2007

CATEGORY	Average Score
Travel	72.4
Jewellery	71.1
Men's Wear	74.4
Service	72.6
Eye Wear	77.8
Department Store	66.0
Footwear	71.2
Gift/Home Decor	65.5
Health & Beauty	70.6
Stationery/Cards	67.0
Electronics/Photography	68.8
Ladies Wear	68.9
Dollar/Convenience	59.3
Financial	74.9
Children's Wear	66.1
Sports/Toys/Leisure	72.8
Specialty Foods	68.2
Hardware/Automotive	71.5
Food Court	64.3
Unisex Fashions	68.2
Accessories	63.3
Pet	59.3
Books/Music	57.1

Media Inquiries

To inquire about a customized, world-class RetailTrack Mystery shopping program for your company, contact us at:

1 (800) 576-6860

info@retailtrack.com

The Mystery Shopping Process

Tips for building a World-Class Mystery Shopping Program

What is
Mystery Shopping?

RetailTrack
Mystery Shopping
Services

Mystery Shopping p rogram design

Mystery shopping tips & myths

Apply to be a
Mystery Shopper

Mystery Shopping tips & information for mystery shoppers

RetailTrack Mystery Shopping & Consulting
is a division of
The Belding Group of Companies Inc.

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