Helping companies define, measure and improve performance
About RetailTrack Mystery Shopping & Consulting
RetailTrack Mystery Shopping & Consulting, originally established as STOREcheck in 1991, is one of North America's oldest mystery shopping companies. It is a division of The Belding Group of Companies Inc., a company focused on creating, driving and measuring employee performance and customer service.
We have a large and comprehensive network of experienced shoppers throughout the USA & Canada, with the capability to shop in virtually every community. Our unique shopping methodology and SMART™ project management system ensures consistent, superior results, and the flexibility to address all of our client's needs.
Experience and Quality
We understand the impact customer service levels have on a business and on product sales. And we understand the consequences when the information is not accurate or timely. Every shop is quality checked for accuracy and consistency, and every shop is supervised by someone who understands what you're looking for. Typically there are a minimum of two project managers who are fully familiar with each project we do.
Shaun is author of the international best-selling Winning with the...from Hell book series, which includes Winning with the Customer from Hell - a survival guide, and Winning with the Caller from Hell - a survival guide to doing business over the telephone.
To Find out More
1 (800) 576-6860