RetailTrack Mystery Shopping

Helping companies define, measure and improve performance


Extensive shopper network
Comprehensive Network of Mystery Shoppers


Mystery Shopping in Canada and US
Full mystery shopping coverage in the U.S.A. and Canada


Real-time reporting
Flexible, real-time reporting


Strategic Mystery Shop Plannng
Strategic mystery shop planning, and results analysis from industry experts

Call RetailTrack for:

  • Retail Mystery Shopping
  • Food Service Mystery Shopping
  • Hospitality Mystery Shopping
  • Telephone Mystery Shopping
  • Video Mystery Shopping



RetailTrack Mystery Shopping & Consulting is one of North America's first mystery shopping companies, providing quality mystery shopping services throughout the USA and Canada now for over twenty years.

Customer Service Focus

RetailTrack has been fortunate to have earned a reputation as a world-class mystery shopping company in Canada and the USA. We feature an extensive, skilled network of mystery shoppers, and can conduct national or regional mystery shopping programs. Our robust RetailTrack SMART System gives you flexible, real-time information about your mystery shopping project.  

The quality of our mystery shopping programs is unsurpassed, and our customer service is second to none. Whatever you need, whenever you need it, RetailTrack Mystery Shopping will look after you.

How does your business compare?

RetailTrack Mystery Shopping & Consulting produces an exclusive Customer Service Performance Index.  Companies can compare their mystery shopping performance with a blended average for their category in the USA and Canada.  RetailTrack's Customer Service Performance Index provides a mystery shopping benchmark for assessing your service levels, and for identifying those areas which are not meeting customer expectations.

To find out more about our mystery shopping programs and how they can benefit your business, follow this link to contact us

The Belding Group of Companies Inc

RetailTrack Mystery Shopping & Consulting
is a division of The Belding Group of Companies Inc.


Beware of the scam using the names of a legitimate U.S. or  Canadian mystery shopping company.  If you've never worked for RetailTrack, never completed an application to be a shopper, and never been interviewed or trained by RetailTrack - don't cash a cheque with our name on it!

If you are ever unsure, call us at 1-800-576-6860





Mystery shopper login

Shopper application

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Is Canadian Department Store Customer Service Improving?

See the Study

Mystery Shopping Video

The Belding Group's CEO, Shaun Belding, speaks to CBC Marketplace about Mystery Shopping

What is
Mystery Shopping?

Mystery Shopping Services

Mystery Shopping Program Design

Mystery Shopping Tips & Myths

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